Question 1

Is the app paid?

Accepted Answer

PetAssist offers flexible access options tailored to different countries and user needs. Depending on your location, the app may be available as a free version or as a paid monthly or annual subscription, or may be available exclusively through partner channels. Learn more at https://pet-assist.com/partnerzy . App subscription plans vary in functionality – details can be found in the "subscription" section.

Question 2

What do PetAssist app subscription plans look like and what do they include?

Accepted Answer

There are various options available for accessing PetAssist, which may vary by country.Free version - available in some countries:One pre-diagnosis: allows you to get an initial assessment of your pet's health.One pet profile: Ability to add and manage information about one pet.Pet Care Tips: Tips and recommendations on physical, mental, and general behaviors that promote the health and well-being of dogs and cats.Daily prevention and care: practical advice and a timeline for daily pet care, including information on care, feeding and maintaining good health.In countries where a free version is available, paid plans do not include a free trial period.VetHelp version - monthly or annual subscription, available in some countries:Unlimited Pre-Diagnoses: Access to unlimited pre-diagnosis health assessments for your pets.Unlimited pet profiles: Ability to add and manage information for multiple pets.Unlimited access to an expert knowledge base: full access to the VetApp article library, containing advanced veterinary knowledge, updated regularly.Unlimited chat with a veterinarian.VetHelp &Care version - monthly or annual subscription, available in some countries:All VetHelp features.Prevention and care plan: reminders about vaccinations, check-upsStoring your pet's medical records in the app.A dedicated feeding plan tailored to your pet's needs.Perfect for regular care and quick contact with a doctor.Premium version - monthly or annual subscription, available in some countries:Unlimited Pre-Diagnoses: Access to unlimited pre-diagnosis health assessments for your pets.Unlimited pet profiles: Add and manage information for multiple pets.Unlimited access to your pet's records and history: store and review important medical information such as medical history, vaccinations, and previous diagnoses, as well as enter data regarding in-patient visits and recommendations.Unlimited access to an expert knowledge base: full access to the VetApp article library, containing advanced veterinary knowledge, updated regularly.Monitoring the treatment process: the ability to track the progress of animal treatment, set reminders for visits, tests or medication administration.Animal Nutrition: Specialized nutritional advice tailored to animal needs, including feeding calculators.VIP version - monthly or annual subscription, available in some countries:The scope of the Premium version, supplemented with unlimited contact with a veterinarian and specialist via built-in chat.

Question 3

How much can I trust the pre-diagnosis?

Accepted Answer

PetAssist utilizes a combination of algorithms developed by veterinary experts with unique technology. PetAssist's innovative machine learning-based models are the first of their kind in the world to continually develop their diagnostic capabilities in the veterinary field. This machine learning technology allows the PetAssist app to automatically improve the accuracy of its diagnoses daily. Current testing shows that our pre-diagnosis accuracy reaches 80%, an exceptional rate in the veterinary technology industry. It's important to remember that a PetAssist pre-diagnosis does not replace a professional diagnosis made by a veterinarian. It should be considered a guide in deciding whether to consult a specialist. Furthermore, you can discuss the results with your veterinarian after each pre-diagnosis.

Question 4

How many maximum animal profiles can I create?

Accepted Answer

This depends on your package, region, and country where the app is available. With the free version, you can only create one pet profile, while with a paid subscription, you can create an unlimited number of pet profiles.

Question 5

How does pre-diagnosis work?

Accepted Answer

The PetAssist app's pre-diagnosis is based on an advanced algorithm developed by veterinary experts and supported by machine learning technology. This innovative system was created using an extensive database containing information from numerous clinical cases and renowned medical publications. This allows the algorithm to analyze and compare symptoms reported by the user with similar cases in its knowledge base.The pre-diagnosis process takes place in several stages:Data collection: The user enters detailed information into the app regarding the symptoms observed in the animal, such as behavior, appetite, activity, and other health observations.Analysis and comparison: The algorithm analyzes the collected data and compares it with case histories and already diagnosed diseases, looking for similarities and possible correlations.Formulating a pre-diagnosis: Based on the analysis, PetAssist generates a pre-diagnosis, indicating potential causes of the observed symptoms and suggested actions, such as recommendations for further tests or a visit/multiple consultation with a veterinarian.Self-learning and updating: After each pre-diagnosis, the system learns from newly entered data, allowing for continuous improvement of diagnostic efficiency.It's worth noting that the PetAssist pre-diagnosis is not equivalent to a diagnosis made by a veterinarian, but rather serves as a valuable tool for initially assessing a pet's health. By receiving a pre-diagnosis, users gain knowledge that can help them decide whether to consult a veterinarian and allow for a better understanding of the potential causes of observed health problems.

Question 6

What breeds of dogs and cats can be diagnosed?

Accepted Answer

The PetAssist app was designed to provide healthcare support for all breeds of dogs and cats. Our goal is to provide an app that helps maintain the health and well-being of every dog and cat. We understand that each breed has its own unique characteristics and potential health predispositions, so we are constantly working to expand our database to ensure our pre-diagnosis is as accurate as possible and tailored to each animal's needs.

Question 7

How long does pre-diagnosis take?

Accepted Answer

The PetAssist app's pre-diagnosis process is quick and intuitive—it takes just a few moments. It's designed to allow users to easily and uncomplicatedly navigate a simple assessment form with key questions about your pet's symptoms and health. Once you start the pre-diagnosis, you can expect results in about two minutes. In this short time, our advanced technology analyzes the information provided and generates a pre-diagnosis that suggests what's likely wrong with your pet. This is a quick way to obtain information that can help you decide on the next steps.

Question 8

Can I share my pet's profile with my partner and other family members?

Accepted Answer

Yes, in the PetAssist app, you can share your pet's profile with your partner, family, or friends. To share a profile, simply:Go to your pet's profile settings in the app.Select the option to share your profile.Add the email address of the person you want to share access with - they will receive an invitation to share your profile.Additionally, the app allows you to transfer your profile to another user. For example, if your pet is going to be in someone else's care for an extended period of time, you can easily transfer all management of your profile to the new owner. This makes managing your pet's information and health care simple and flexible, even when you're unable to care for them yourself.

Question 9

How to join PetAssist?

Accepted Answer

PetAssist has been operating a partner distribution model since November 1, 2025. Users in the Restricted Access Region can access the Website and App exclusively through the Service Provider's Business Partners. Detailed information regarding access and a list of Business Partners is available at: https://pet-assist.com/partnerzy

Question 10

How does the PetAssist app work?

Accepted Answer

The PetAssist app is an innovative tool designed for dog and cat owners that combines modern technology with veterinary care. Using artificial intelligence-based algorithms, the app allows for a pre-diagnosis of a pet's health based on entered symptoms. After an initial assessment, the app can suggest further steps, such as a chat with a veterinarian or a visit to the clinic. In addition to pre-diagnostic features, PetAssist also offers a wide range of advice on preventative care, pet care, and nutrition, an online health record, and a convenient chat with a veterinarian, supporting owners in their pets' daily care. With PetAssist, pet owners can quickly and conveniently obtain essential information and support, improving the quality of life for their four-legged friends.

Question 11

How does PetAssist protect user privacy?

Accepted Answer

We treat our users' privacy as a top priority and are committed to protecting their personal data and that of their pets. We employ a range of advanced security measures to ensure that all data is secure and protected from unauthorized access, alteration, or disclosure. Please review our Privacy Policy.

Question 12

How to download the PetAssist app?

Accepted Answer

The app is available in the App Store or Google Play—simply download it to your mobile device and register. You can also use the web version at app.pet-assist.com directly from your web browser.

Question 13

Can the vet view my pet's profile?

Accepted Answer

Your veterinarian may have access to your pet's profile if you are their registered patient or if you have actively shared your profile with them. This allows your veterinarian to track your complete treatment history and important medical information, which is crucial to providing the best healthcare for your pet.

Question 14

My vet isn't on PetAssist. What should I do?

Accepted Answer

If your veterinarian isn't already using the PetAssist app, you can invite them via a dedicated link. You'll find a special link in the app that allows you to share access to your pet's profile. This link can be found directly on your pet's profile page.

FAQ